TRAVEL AND HOSPITALITY

The Internet has grown as both a marketing and sales channel for tourism. However, print, call centre and the face-to-face contact of visitor information centres remain critical channels through which you interact with your customers. Many organizations are faced with the challenge of maintaining the old, while investing in and transitioning appropriately to the new. Managing this transition can be a challenge. To help our customers respond and prosper in this new world, T4G has designed and developed a variety of solutions specific to the Travel & Hospitality industry.

Travel & Hospitality Solutions & Services

 
  • MyTravelHost™

    T4G Travel and Hospitality solutions are all based on MyTravelHost™, our unique management platform and delivery framework. MyTravelHost™ was designed with the new world in mind, yet appropriately leverages your existing investments to ensure you communicate your destination's brand, experiences and product consistently and accurately across all channels.


  • Usability

    Usability testing is becoming the standard on website and web application development projects as more and more users are turning away from sites that are difficult to navigate and hard to use.

    Working with the front runner in usability testing (Nielson Norman Group), our team has evolved expertise in a number of areas including: creating user personas; recruiting users for testing based on user personas; testing 1-on-1 with users; developing qualitative focused test plans; completing task-based research; and generating usability reports. As we deliver this service for more and more tourism organizations, our collective understanding of the traveler and their online research and planning behaviour continues to grow. We believe this experience is unique and highly valuable.

    Some of the benefits of usability testing include increased productivity and customer satisfaction, as well as increased sales and revenues. These are matched by decreases in support costs, and development time and costs.


  • Business Intelligence

    At T4G, we specialize in Business Intelligence (BI) solutions that cost-effectively enable clients to use the huge volumes of data trapped within their organizations to better manage their business.

    We work with clients to define and implement the business and technology architectures at the heart of effective BI solutions. We understand that different people need different information to do their jobs. We employ a layered approach that delivers the big picture up top, and lets you drill down to underlying issues, problems and trends affecting your business. At T4G, we truly believe the value of a BI solution does not lie in data consolidation and presentation. Our focus is on working with you to develop the insights, and make the connections that will ultimately deliver a true strategic decision support tool for your organization.


  • Outsourced Content Management

    T4G manages the production content for many household-name retailers including LL Bean and Sears. We have the people, skills and experience to design and manage many aspects of your content management, print and fulfillment processes.


  • Technology Planning Services

    T4G has a suite of IT and strategic planning services specifically designed for technology deployments in tourism organizations. Requirements definitions, technology assessments and deployment planning services are all developed to fit the unique context of tourism organizations.


 

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